• Customization: Provide your design files or ideas, and we’ll customize the sweater accordingly, confirming details promptly.

• Sample Production: We start producing samples within 7-8 days. After your approval, we ship them via DHL/UPS. Contact us for adjustments.

• Mass Production: Upon sample approval, we initiate efficient batch production, keeping you updated on progress.

• Quality Inspection: Our rigorous team ensures high standards from material selection to final packaging.

• Timely Delivery: We promise on-time delivery post-payment, maintaining efficiency throughout.

• After-Sales Support: We stay in touch post-delivery to address any concerns, ensuring your satisfaction.

Flexible Customization Options We understand that every customer has unique needs, which is why we offer a wide range of custom yarn color options. Whether you need classic shades or unique custom colors, we can meet your requirements.

Professional Dyeing Techniques Our factory is equipped with advanced dyeing equipment and a team of experienced dyeing professionals to ensure that each batch of yarn color meets your expectations. We use eco-friendly dyes to ensure vibrant, long-lasting colors while being kind to the environment.

Quick Sampling Service To help you confirm the color effect in the shortest time possible, we offer a quick sampling service. You can confirm the sample before placing an order to ensure the final product fully meets your expectations.

Existing Yarn Inventory

Extensive Inventory We have an extensive existing yarn inventory that covers a variety of colors, materials, and specifications. Whether you need cotton yarn, wool yarn, or blended yarn, our inventory can meet your diverse needs.

High-Quality Assurance All inventory yarns undergo strict quality inspections to ensure the quality of each skein. Our yarns offer excellent durability and comfort, suitable for various knitting products.

Logistics Services

We send all customers an artwork proof for approval before proceeding with production. Timely approval is crucial to avoid delays in the production and shipping of your order. If any adjustments are needed , please notify us promptly to expedite the process.

All orders are shipped with tracking for your convenience. Once your order is shipped, you will receive a tracking number via email to monitor its progress. For any inquiries or updates regarding your order, our customer managers are readily available via email to assist you.

Sample Orders: We usually ship samples directly to you via DHL/UPS/FedEx, with a transit time of 5-7 days.

Bulk Orders: We offer three different logistics options for bulk orders:

• DHL/UPS/FedEx Express: Delivery in 5-7 days.
• Air Freight Forwarder: Delivery in 12-15 days, all taxes included.
• Sea Freight Forwarder: Delivery in 30-35 days, all taxes included.

Return Policy

Upon receiving your order, please inspect the items for any defects, damages, or incorrect items. If there are any issues, please contact us immediately so we can assess and resolve the problem.

We provide a 30-day return policy, which means you can request a return within 30 days of receiving your items. For any return inquiries, please feel free to contact us via:

• Email: wecare@knitcustom.com

All the money paid to Knit Custom for the purchase of their products is secure. Below is an outline of costs you will incur:

• Shipping Fee: This fee covers the cost of transporting your products from the factory where they are manufactured to your doorstep. It ensures that your products are delivered to you conveniently.

• Miscellaneous Fee: This includes various additional charges such as taxes, service fees, penalties (if applicable), and late fees. These fees are usually small in amount but can vary based on specific circumstances.

• Sample Product Fee: If you need a sample custom sweater before placing a larger order, you’ll pay a minimal fee for this single sample. If you require multiple samples, the fee will be slightly higher to cover the cost of producing and delivering these samples.

• 30% T/T Fee: This refers to the payment method where you can choose to pay 30% of the total amount (T/T stands for Telegraphic Transfer, a common method for international payments) as an initial deposit or advance for wholesale orders. This allows you to secure the order without paying the full amount upfront.

• 70% Final Fee: This is the remaining 70% of the total payment that you need to complete within a specified period. Once this final payment is made, your order will be processed and the products will be delivered according to the agreed terms.