Privacy Policy

This policy explains how Hangzhou Ankun Clothing Co., Ltd., operating as KnitCustom, handles personal information connected with knitcustom.com and customer communications. Contact us at info@knitcustom.com or No. 152 Hao Yun Road, Yu Hang District, Hangzhou, 310052, China.

Information you send us

When you email us about a product, sample or order, we receive your email address, message and attachments, together with any name, company, telephone number or delivery details you provide. We use that information to respond, prepare quotations, discuss designs, arrange orders and provide after-sales support.

This website provides product information and email contact links. It has no customer registration, checkout or inquiry form. Clicking an email link opens your email service; you choose whether to send the message. Please do not send payment-card details or unnecessary personal information by email.

Website visits, cookies and Google Ads

Website hosting and advertising services may process technical information such as your IP address, browser, pages visited, referring page and visit time. The website includes a Google Ads tag. Google may use cookies or similar identifiers to measure advertising activity and support advertising features, depending on its settings and your browser or account choices.

Read how Google uses advertising information and manage personalized-ad preferences in Google My Ad Center. Your browser also lets you manage or delete cookies. Changing these settings does not delete an email or order record you have already sent us.

Why information is used

• To answer inquiries and develop product specifications with you.
• To prepare and fulfill agreed sample or production orders, arrange delivery and resolve order issues.
• To operate and protect the website, understand advertising activity and maintain business records.
• To meet applicable legal obligations and address lawful requests.

Where a data-protection law requires a legal basis, the relevant basis depends on the activity: steps requested before a contract, performance of an order, a legal obligation, legitimate business interests where permitted, or consent where required. You may withdraw consent for a specific activity without affecting processing that occurred before withdrawal.

Who may receive information

Information may be handled by service providers involved in email, website hosting, advertising, payment arrangements or delivery, to the extent relevant to their service. Shipping details may be shared with carriers and logistics providers to deliver an agreed order. Information may also be disclosed where required by law or to respond to a lawful request.

If you follow a link to Alibaba or another external website, that service has its own privacy practices. Review its policy before providing information or placing an order there.

Retention and international handling

We retain inquiry and order information for the purposes for which it was collected, including customer support, order records, accounting, dispute resolution and applicable legal obligations. The appropriate period depends on the type of record, our relationship with you and legal retention requirements. Contact us to ask about the records associated with your inquiry or order.

We operate in China. Email, hosting, advertising and delivery providers may handle information in other countries. Applicable data-transfer requirements and safeguards depend on the services and locations involved; contact us for information about the handling relevant to your request.

Your choices and rights

You can choose what to include in an inquiry. Missing product or delivery details may limit our ability to prepare a quotation or fulfill an order. Email info@knitcustom.com to request access to, correction of or deletion of information, or to raise a privacy concern. We may need to verify your identity before acting on a request.

Depending on the law that applies, you may also have rights to restrict or object to processing, receive a portable copy of information, withdraw consent, or opt out of certain advertising-related uses. Some records may need to be retained for legal obligations or unresolved orders. You may complain to the data-protection authority in your jurisdiction. We will not discriminate against you for exercising applicable privacy rights.

If you receive marketing messages and no longer want them, use the unsubscribe option in the message or email us. Order and service messages may still be necessary while an order or support request is active.

Security and children

We use safeguards intended to protect the information we handle, but no internet transmission or storage method can be guaranteed completely secure. Our business communications are intended for adults. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has sent us personal information.

Questions and updates

For privacy questions or requests, email info@knitcustom.com. We may update this policy as the website or our practices change. The version displayed on this page describes the current website.